30 days risk free trail
30-Day Risk-Free Guarantee
At Auralis™, we stand behind the quality, comfort, and cooling experience of our products.
We offer a 30-day risk-free guarantee on all orders. You have 30 days from the date of delivery to try your product and decide whether it meets your expectations.
If you are not satisfied with your purchase, you may request a refund within this period.
How to Request a Refund
To request a refund, please contact us at:
Please include:
• Your order number
• A short explanation of the issue
Our support team will review your request and respond as quickly as possible.
Refund Eligibility
As part of our 30-day risk-free guarantee, customers are allowed to use the product to properly evaluate comfort, fit, cooling relief, and overall experience.
To remain eligible for a refund:
• The request must be made within 30 days of delivery
• The product must not show signs of excessive misuse, intentional damage, or abusive use
• Fraudulent, abusive, or repeated refund requests may be denied
Auralis™ reserves the right to refuse refunds in cases of suspected misuse, abuse, fraud, or policy violations.
Refund Process
Once your refund request has been reviewed and approved:
• A confirmation email will be sent
• The refund will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
Please include:
• Your order number
• A description of the issue
• Clear photos if applicable
We will review the situation and provide an appropriate resolution as quickly as possible.
Chargebacks
We kindly ask customers to contact our support team before initiating a chargeback or payment dispute.
Auralis™ reserves the right to dispute fraudulent, abusive, or unjustified chargebacks and may provide relevant order, delivery, and communication information to payment processors when necessary.
Contact
For any questions regarding refunds or your order, please contact: